INS is designed to take care of all your communication needs. It allows you to send messages to pagers, mobile phones (SMS), FAX, as voice file or as E-mail. At the same time you can configure the application to handle all your incoming calls, SMS or E-Mails. Interactive Voice Response (IVR) applications for CT, where the caller uses the phone keypad to enter values or sends e-mail/SMS, can be created through the graphical script designer.